Privacy Policy

True Path Group Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

Information You Provide
When you contact us through our website, we may collect:

• Your name

• Email address

• Phone number (if provided)

• Company name (if provided)

• Any information included in your message
   

Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages you visit and time spent on pages

• Referring website

• Device information
   

Cookies
We use cookies to improve your experience on our website. You can control cookie settings through your browser. For more details, see our Cookie Policy below.

We use your personal information to:

• Respond to your enquiries and contact requests

• Provide information about our services

• Improve our website and user experience

• Comply with legal obligations
   

We will never sell your personal information to third parties.

We process your personal data on the following legal bases:

• Consent: When you submit a contact form or enquiry

• Legitimate interests: To improve our website and respond to enquiries

• Legal obligation: Where required by law

We retain your personal information only for as long as necessary:

• Contact form enquiries: Up to 2 years or until the matter is resolved

• Website analytics data: Up to 26 months (in line with Google Analytics defaults)
   

After this period, we will securely delete your information unless we're legally required to keep it longer.

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you

• Rectification: Request correction of inaccurate data

• Erasure: Request deletion of your personal data

• Restrict processing: Ask us to limit how we use your data

• Object: Object to our processing of your data

• Data portability: Receive your data in a portable format

• Withdraw consent: Withdraw consent at any time (where processing is based on consent)
   

To exercise any of these rights, please contact us at hello@truepathgroup.co.uk

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may use third-party services such as:

• Google Analytics: For website analytics (anonymized data)

• Hosting providers: To host our website

• Email services: To manage contact form submissions
   

These services may have access to your data only to perform specific tasks on our behalf and are obligated to protect your information.

We primarily process data within the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Our website is not directed at children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how we handle your data, please contact us: hello@truepathgroup.co.uk

If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk

• Helpline: 0303 123 1113

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

Cookies We Use

• Essential Cookies - These are necessary for the website to function properly. They cannot be disabled.

• Analytics Cookies - We use Google Analytics to understand how visitors use our site. This helps us improve the website.

These cookies collect anonymous information such as:

• Pages visited

• Time spent on the site

• How you arrived at the site
   

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Browser Settings:

• Chrome Cookie Settings

• Firefox Cookie Settings

• Safari Cookie Settings

• Edge Cookie Settings